Performance Highlights

Clean Air
Clean Air

Reduced GHG Emissions

36%

toward 2021 Goal of 40%

Diversity
Diversity

Transfers & Promotions:

59%

Minority, Female, Veteran

or Disabled Candidates

Safety
Safety

67%

Reduction in Workplace Injuries

Since 2015

Equality
Equality

54.5%

Of American Water's Board are Women

Our Rating
Our Rating

Highest Ranked Utility on Barron's

#15 in 2021

100 Most Sustainable Companies

Pipe Renewal
Pipe Renewal

Average Pipe Renewal Rate 135YR Cycle:

27% Better

Than Industry Average

Investments
Investments

$10.3-10.5B

In Capital

Investments 2021-2025

Goals
Goals

Goal:

20x Better

Than Industry Average Water Quality

Greetings From Our President & CEO

We are proud to present you with our 2019–2020 Sustainability Report. Today’s stakeholders expect corporations to provide leadership on environmental, social and governance (ESG) principles and make a positive impact.

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ESG Data Summary

American Water’s ESG Data Summary is an overview of our ESG performance. This information is prepared in response to investor and stakeholder requests for ESG data.

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Environmental Goals

American Water sets challenging long-term targets which enhance our ESG journey and guide our strategy. These goals are the right things to do for all of our stakeholders and enhance our leadership position in ESG.

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Water Access & Affordability

American Water has low income 
programs in 12 states

3.5 Billion gallons of
water saved annually

through efficiency measures to
preserve the world's most
precious resource

100%

Annual Code of Ethics training provided for 100% of employees

Awards
and Recognition

Military Spouse
DEI
Vets
GEI
"We never forget that at the end of every water pipe there's a family depending on us to provide life's most critical need. That every treatment plant serves as a barrier against potential disease. And that every community should be stronger because we are there."

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