We require energy to extract and deliver clean and safe water and wastewater services to our customers. We recognize that as a core value of our business, we must practice environmental stewardship at all levels of the organization.


Water Drop

"In early 2021, we announced a new goal to continue to meet customer needs while saving 15% in water delivered per customer by 2035, compared to a 2015 baseline."

"Reduced absolute Scope 1 and Scope 2 GHG emissions by 36% toward 2025 goal of more than 40% reduction."



Conservation and efficiency measures, including AMI implementation, have enabled residential customers to save on average ~3.4 billion gallons annually since 2016.


Reduced GHG emissions by 36% toward 2025 goal of 40% reduction


Saved 5.0%* of water delivered per customer toward our 2035 goal of 15% savings

Baseline is the 2014/2015 average delivery per customer. New York American Water was excluded from baseline and tracking anticipating divestiture.

California American Water:
Water Conservation Programs

California jurisdictions have realized significant water savings through conservation and efficiency efforts. California American Water’s leading conservation program includes dedicated conservation staff members in every service area who are trained in leak detection, efficient water irrigation, high bill resolution and meter data logs.

Residential Customer Water Savings

Energy Intensity Ratio1

1Beginning with this report, we have refined our energy intensity calculations to include both Scope 1 and Scope 2 energy data. This new calculation provides a more accurate measurement of Energy Intensity. We updated our 2018 data, shown above, to reflect this new measurement method.