Our company is built on a history of delivering clean, safe and reliable water with an exceptional customer experience. As a water provider, we know that our service plays a key role in the daily lives of our customers and is essential to a safe, healthy and sustainable life.

Water Drop

"Water is vital to safe, healthy and sustainable living, and because of this, our customers are the central focus of our business."


American Water has low income programs in 12 states.


Over 90% of customers indicate that they are "highly satisfied".

Environmental Near
Miss Program

In 2020, we launched an Environmental Near Miss (ENM) program. ENMs are issues related to water quality, environmental compliance or stewardship that had the potential to affect public health or result in an environmental concern and were identified and corrected prior to violating any regulatory requirements.