Doing Good For Our Customers

Customers are at the center of everything we do and every decision we make.

They expect and deserve the highest quality water whenever they need it and we are continually working to improve water quality, affordability and customer experience.

Water Drop

"Our customers are at the center of everything we do and every decision we make. We want to be the best, and if our customers had a choice as to who serves them, we want them to choose us."

12

American Water has low income programs in 12 states

Customer Bill Simplification

Beginning in 2015, we convened a Customer Experience committee and began analyzing the different segments of the business and how they influence customer experiences. In response to customer requests, we spent 2017 and 2018 pursuing bill simplification and resonance.