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Engaging Our Stakeholders

GRI sustainability reports follow 10 principles, including Stakeholder Inclusiveness. We engage with our customers and communities to enhance knowledge and understanding of the challenges of delivering safe, affordable and reliable water and wastewater services. This includes climate variability impacts affecting water supply, the effects of aging infrastructure and the pressing need to invest in local water resources and systems. Just as our stakeholders are vital to our business, their input was equally vital to our materiality assessment.

This table summarizes our stakeholder engagement practices and identifies the key topics relevant to each stakeholder group:

Stakeholder Engagement Mechanism Priority Topics
Communities Community Surveys, Volunteering, Open Houses/Plant Tours/Community Events Water Infrastructure, Water Use & Efficiency, Local Communities (Indirect Economic Impacts)
Credit Rating Agencies Conference, Regular Meetings Energy & Emissions, Occupational Health & Safety
Customers Customer Service Orders, Bills, Emails/Texts/Social Media/Calls, Online Communities, Focus Groups, Surveys Customer Experience, Water Use & Efficiency
Employees Employee Satisfaction Survey, Town Hall Meetings, Intranet, Labor Management Conference, Job Fairs Talent Attraction, Engagement & Retention
ESG Rating Agencies Conferences, Meetings All Material Topics
Industry Associations Conferences, Memberships, Meetings Water Infrastructure, Policy Influence
Investors Conferences, Regular Meetings, Earnings Calls & Investor Presentations Policy Influence, Water Quality & Emerging Contaminants, Corporate Governance
Regulators Conferences, Meetings, Regulatory Associations Water Quality & Emerging Contaminants, Water Infrastructure
Suppliers Supplier Audits, Supplier Conferences Supplier Diversity
Unions Regular Meetings, Labor Management Conference Occupational Health & Safety, Talent Attraction, Engagement & Retention

Please see the Policy Influence, Customer Experience, Local Communities, Talent Attraction, Engagement & Retention sections in this report for further detail about how we engage these specific stakeholder groups.

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Industry Association Memberships

We are proud to belong to numerous industry organizations at the local, state and national level. We are active members of the following national organizations:

  • American Water Works Association (AWWA)
  • BlueGreen Alliance
  • National Governor’s Association: Water Advisory Council
  • National Conference of State Legislatures
  • The National Association of Water Companies
  • U.S. Conference of Mayors Water Council
  • US Water Alliance (including the Value of Water Campaign)
  • Water Environment & Reuse Foundation (WE&RF)
  • Water Innovations Alliance Foundation
  • Water Research Foundation
IUBDC award photo_EDITED

At the state and local levels, we are active members and partners with numerous industry and locational organizations. In some cases, such as large capital projects or in areas of water scarcity, we work with these organizations to develop formal plans for engagement and communication with customers, regulators, NGOs, state environmental commissions and other external groups.