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Doing Well By Engaging Stakeholders

Today's stakeholders expect corporations to provide leadership on environmental, social and governance (ESG) principles and make a positive impact.

Stakeholders want to see defined and measured actions and results that are reflective of a company’s commitment to the principles of ESG.

Water Drop

Materiality Assessment Process

In 2019, we engaged a third party to conduct a thorough materiality assessment. This assessment gave us valuable feedback about the ESG topics that matter most to both American Water and our stakeholders.

Engaging Our Stakeholders

We engage with our customers and communities to enhance knowledge and understanding of the challenges of delivering safe, affordable and reliable water and wastewater services.

"Encouraging employee volunteerism creates a more engaged workforce and generates positive returns to the communities we serve."

Policy Influence

Our leadership position and public policy efforts enable us to give communities more options to address their water and wastewater challenges.

Local Communities

Customers are the center of everything we do, so we go the extra mile for the communities we serve. Water is inherently local and we believe that helping our communities thrive is a business imperative.


$4 Million invested by AWCF.

Angelita Fasnacht
& Water for People

Our employees are committed to bringing clean, safe water to everyone. We are proud of employees like Angelita Fasnacht, a Senior Project Manager for Water Quality and Environmental Compliance, who grew up in Colombia and became president of a water company.