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Doing Well By Doing Good

At American Water, we know that “how” a company operates is just as important as “what” a company does.

This report constitutes our fifth biennial Sustainability Report, covering our sustainability performance for calendar years 2017 and 2018. We prepared this report in accordance with the GRI Standards: Core option. In this report, we also disclose several standards from the Sustainability Accounting Standards Board (SASB) and Edison Electric Institute (EEI).

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About This Report

Our Purpose and values drive our company strategy, providing us with the "why" and the "how". We have developed our strategy wheel to illustrate "what" we must do to achieve our vision.

Greetings From Our President & CEO

To be successful, our goal is to deliver safe, clean, reliable and affordable water and wastewater service to our customers.

"For some, ESG is a recent development. For American Water, it is an affirmation of the values we have upheld for decades. ESG is much broader than just three words. It includes environmental leadership and sustainability; operational excellence; employee engagement, safety and equality; active community engagement, civic and charitable involvement; and transparency and good governance—all are foundational to our corporate strategy."

About American Water

The service we provide does not simply make life more comfortable or more enjoyable; it makes LIFE POSSIBLE.

Corporate Governance & Business Ethics

Strong corporate governance practices support our strategic direction, culture of ethics and reputation.

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Annual Code of Ethics training provided for 100% of employees

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