VOORHEES, N.J.--(BUSINESS WIRE)--Aug. 1, 2012--
American
Water (NYSE: AWK), the largest publicly traded U.S. water and
wastewater utility company, today announced that its subsidiary, American
Water Resources, Inc., has been selected by the New York City Water
Board as the official service line protection provider to homeowners.
American Water Resources’ Water and Sewer Line Protection Programs will
be available beginning in the fall of 2012 to an estimated 600,000
homeowners throughout the city’s five boroughs, making it the largest
municipal partnered water and sewer line protection contract in the U.S.
Designed to protect homeowners from unexpected, costly service line
repairs that are caused by normal wear and tear such as tree roots and
age of service lines, the Water and Sewer Line Protection Programs
provide a solution for repairs that are neither the responsibility of
the city’s water department, nor covered by typical homeowner’s
insurance. At no cost to the city and minimal cost to the customer, the
experts at American Water Resources fully manage the service line
protection programs – from establishing a local contractor network and
providing customer service, to educating homeowners about their
responsibility to maintain their water and sewer lines.
“It is our privilege to develop a customized protection program for
homeowners in New York City,” said Sharon Cameron, president of American
Water Resources. “This voluntary program gives homeowners the ability to
protect themselves from the financial demands and stress that occur when
there is a water or sewer line emergency. Everything is handled quickly
and efficiently, so there is no worry on the part of the customer.”
Those who enroll in the program will receive 24-hour customer support,
leading to greater peace of mind at any time service line repair needs
might occur. There are no claim forms to submit and there are no
deductibles for the homeowner.
In addition to managing service line protection programs for New York
City, American Water Resources also provides its Water Line Protection,
Sewer Line Protection, and In-Home Plumbing Emergency Programs to
homeowners in 22 states, and currently services nearly 1 million
contracts. American Water Resources has been providing service line
programs to homeowners for more than ten years and has an A+ rating with
the Better Business Bureau.
Homeowners in New York City will receive information about the programs
and how to sign up for the protection in the coming months.
Founded in 1886, American Water is the largest publicly traded U.S.
water and wastewater utility company. With headquarters in Voorhees,
N.J., the company employs approximately 7,000 dedicated professionals
who provide drinking water, wastewater and other related services to an
estimated 15 million people in more than 30 states and parts of Canada.
More information can be found at www.amwater.com.
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Source: American Water
American Water
Denise Venuti Free
External Communications
Manager
856-309-4690
denise.free@amwater.com
